I broke a bed to side wall hinge last month and Ian (Riva) mailed two out to me in Norfolk. Because he is a real person and not a processing centre he can understand why someone might need a part posted to other than their bank card billing address.
Had to look up how much postage and packing he charged me it was £3.00
So looking at the bolts for sale for 2 bolts Ian would be about £3.00 more expensive for 4 £8.00
It's nice that so many of the Dandys parts are off the shelf and it's also nice that due to the collective wisdom of a forum that we are aware of more and more sources of bits and pieces.
Now Riva are not in the business of manufacturing any more, they do sales, repairs, maintenance and parts. You might argue therefore that Riva must do more to make parts available than a current manufacturer but if you have listened to the tales of woe from Pennine and other folding camper owners about a lack of availability of spares you realise how lucky we are. Often these owners are talking about units 5 years old and less not units 4 times that age or more.
Now I can understand someone spending £100.00 and whatever pounds less by having gas struts fitted in Stoke than by Ian but I have a question.
Would you always buy spares from the cheapest source possible or is there an amount of price difference where you would choose to buy from Ian in the hope that buying from him helps keep him trading thereby preserving a useful resource.
So would you:
Buy from the cheapest source.
Don't mind it costing £5 or 5% more from Riva
Don't mind it costing £10 or 10% more from Riva
Variable I wouldn't mind it costing more if I'd had technical help or support from Riva
I await your opinions.
Last edited by Tow Itch on Fri 23 Nov 2012, 8:07 am; edited 2 times in total (Reason for editing : The words in italics Inserted to clarify what was meant.)