Tow Itch wrote:
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Dec 12 at 5:23 PM
I phoned a couple of weeks ago about your sales terms and I was promised an email in return but none was received.
To recap I had seen your ad on eBay and the price of the 6Kg propane bottles seemed very competitive. I mentioned this to some fellow gas users on the Wild Camping forum [You must be registered and logged in to see this link.]
and a smaller forum that I moderate for. I felt that there would have been some real interest other than for the rather onerous sales conditions within your standard terms and conditions but NOT repeated on your eBay shop.
"(g) The cylinders supplied by the owner are temporarily loaned to the customer on the basis of a regular re-order of refill gas. The owner has the right to charge the customer a deposit of £29.95 + vat on each cylinder supplied if the customer does not make a re-order of refill gas for a minimum period of 3 months from their last order date."
I did phone and was told that there terms needed some tidying up and that there was no intent to make charges if a regular schedule of deliveries were not maintained. I offered an email address and was promised a reply but I have received nothing yet.
I'm looking to make a purchase but won't be doing so under those terms, also others are interested and awaiting a reply.
Your website doesn't repeat the eBay offers and only refers to a few sizes of cylinders. Are the eBay prices available direct?
Unless I'm mistaken though trading as two separate entities Flo Gas owns Mac Gas which in turn owns BP Gas. Do you accept BP cylinders as returns?
You advertise delivery? Can you also offer these prices from particular depots as pick ups? Delivery times and windows are not always suitable.