mike wrote:cazz wrote:
Three was very very, very, very, very, very, very, very, very, very, very, very helpful. The wifi unit was faulty and the netbook wifi settings were all skiwiff, they spent half an hour sorting it out for me.
I am going to contact their head office to say thank you, I feel they went above what they needed to do.
Three get some bad press but when i got my phone the guy at the shop said it was easy to tether but if i had any problems take the phone and laptop to him and he would sort it in the shop,that's what we need customer service
I think a lot of their bad press is through the call centres etc, when you are dealing with foreign lands and they don't always understand what you're asking.
Face to face practical help is what I usually need, lets hope that keeps increasing in shops, like the 'good old days' lol.